Chauffeur Service Hire Terms and Conditions

Crown Prestige Limousines Pty Ltd (ABN 82 161 475 243)

1. General

  1. Crown Prestige Limousines Pty Ltd ABN 82 161 475 243 (“We/Us/Our”) provide our services on these terms and conditions (“Terms”).
  2. These Terms apply to your use of our website, call center, transportation and chauffeur reservation services and all other related and ancillary services (“Services”).
  3. By continuing to make a reservation with us, using our Services, you consent to these Terms and agree to enter into an agreement with us to be bound by these Terms.
  4. We reserve the right to review and change any of the terms and conditions within these Terms at our sole discretion. Any changes to the Terms take immediate effect from the date of their publication on our website, https://www.crownprestigelimousines.com.au/ (“Website”).

2. Services

  1. We facilitate the formation and administration of chauffeur and travel arrangements between you and chauffeur drivers (“Chauffeurs”). At times, Chauffeurs will be third parties contracted by us to provide you with transportation services (“Third Party Chauffeurs”).
  2. Third Party Chauffeurs are separate entities governed by their own operational guidelines & operate at all times under their own insurance policies.
  3. By using our Services, you acknowledge that we may not be providing you with transportation services and agreeing that where a Third Party Chauffeur is engaged, we have no responsibility or liability for any transportation services provided to you by the Third Party Chauffeur.
  4. Crown Prestige Limousines P/L is a hire car transportation booking agency, we do not offer any form of medical advice or assistance.

3. Reservations

  1. You may make a reservation for chauffeur transportation by submitting a booking form through our Website or emailing us at bookings@crownprestigelimousines.com.au or calling us on 1300 965 915 (“Reservation”).
  2. A Reservation made through our Website must be made at least 24 hours prior to the pick up time. We reserve the right to reject any Reservation made within 24 hours of the pick up time.
  3. At the time of making a Reservation, you must provide your name and contact details, pick up date and time, pick up and drop off locations, number of passengers, vehicle preference and payment details (“Reservation Details”).
  4. A Reservation will not be confirmed unless and until all Reservation Details are provided to us and payment is made in accordance with clause 4 of these Terms.
  5. Upon confirmation of a Reservation, a confirmation email containing a Reservation number will be sent to you at the email address provided at the time of booking. A Reservation is not confirmed and booked in with us until such time as a confirmation email is received by you. In the event you do not receive a Reservation confirmation email within 24 hours of booking, please contact us.

4. Payment

  1. Upon receipt of the Reservation Details, we will provide you with a quote for the reservation fee payable by you for the Services requested by you (“Reservation Fee”).
  2. Payment is accepted by credit card (VISA and MasterCard) or electronic funds transfer. Cash is not accepted.
  3. Except as otherwise agreed, you must pay the full Reservation Fee prior to the pickup date, as follows: (i) For Reservations made within 14 days of the pickup date, full payment must be made by credit card or electronic funds transfer within 24 hours of receipt of the Reservation Fee quote. (ii) For Reservations made more than 14 days in advance, a deposit of 50% of the Reservation Fee must be paid within 24 hours of quote receipt and balance paid not less than 14 days prior to pickup date.
  4. VISA and MasterCard credit card transactions will incur an additional 5% surcharge.
  5. By proceeding with a booking, you authorise us to charge any credit card provided by you to us for all outstanding amounts relating to the Reservation including waiting time, vehicle changes, modifications, date and time changes, cancellations, additional trips, additional bookings, and any vehicle damage caused by you or your guests.
  6. All Deposits paid are strictly non-refundable in any circumstances, except in accordance with clause 13a.
  7. We will only provide you a refund in the event we are unable to provide you with the Services, we are unable to continue providing you with the Services or we, in our absolute discretion, deem that it is reasonable to do so under the circumstances.

5. Cancellations

  1. All cancellations must be made in writing to bookings@crownprestigelimousines.com.au referencing the Reservation number.
  2. Airport Sedan Transfer bookings: not less than 72 hours prior to the pick up time.
  3. Weddings & Parties (Wedding Cars, Stretch Limousines, Minivans & Buses): not less than 14 days prior to the pick up time.
  4. Main Events & Concerts: all vehicle types not less than 14 days prior to the pick up time.
  5. Government announced restrictions & disasters: full refund or change of date permitted.
  6. Airport transfers and short trips 72hrs prior, main events and concerts 14 days prior: no charge / full refund. 14 to 7 days: 50% refund. Less than 7 days or failure to arrive: no refund unless prior arrangements made.
  7. Please notify us of any changes to itinerary as soon as possible so we can make the necessary adjustments for you. Any detours or deviations from scheduled booking may result in additional charges.
  8. In the event you notify us of cancellation 7 or more days prior to pick up date, you shall be entitled to a refund of 50% of Reservation Fee. If you cancel within 7 days of pick up date, no refund shall be provided.

6. Account Customers

  1. You may apply to us to obtain a corporate customer account. Our accounts teams may, in their absolute discretion, approve or reject your application.
  2. If you are approved for a corporate customer account, you will be sent an invoice for the Reservation Fee on completion of the transportation (“Invoice”). All Invoices must be paid within 14 days of the date of the Invoice by the payment details contained on the Invoice.
  3. If a cancellation is made within 24 hours of the pick up time or you or your passengers do not attend the pick up location, an Invoice shall be raised for the full amount of the Reservation Fee.

7. Reservation Modifications

  1. Following confirmation, a Reservation may be modified by notifying us by contacting us on 1300 965 915 or by email to bookings@crownprestigelimousines.com.au and quoting your reservation number (“Modification Request”).
  2. We will endeavour to accommodate all Modification Requests, subject to Chauffeur availability.
  3. Any Modification Request may incur an additional fee subject to additional stops, time of transport, and distance involved.
  4. We reserve the right to modify your reservation in the event the Chauffeur is required to wait in excess of 15 minutes following designated pick up time, charged in 15-minute increments.

8. Vehicle Options

  1. At the time of making your reservation, you must select your vehicle preference. We will use our best endeavours to ensure this vehicle is made available to you, however we reserve the right to substitute the vehicle for your Reservation with another similar vehicle.

9. Conditions of Reservation

  1. All passengers to a Reservation must wear a seat belt at all times during the course of riding in a vehicle.
  2. It is your responsibility to ensure all children requiring child restraints/booster seats (“Child Seat”) are secured. Should a Child Seat be required, please notify us not less than 24 hours prior to pickup in writing.
  3. Each vehicle has strict passenger limits. You agree to advise an accurate number of passengers upon booking and not exceed the passenger limit.
  4. Passengers must abide by any laws set by state/Commonwealth regarding public health regulations and notify us if testing positive within 48 hours of Reservation.

10. No Unlawful or Prohibited Use

  1. Damaging or soiling the interior or exterior of the Reservation vehicle is strictly prohibited. You will be liable for all costs incurred to rectify damage, including professional cleaning and mechanic services.
  2. Passengers must not act in a manner deemed by the Chauffeur to be unsafe, crass or damaging. We reserve the right to evict passengers and immediately terminate the Reservation without refund.
  3. Placing arms or body parts through windows/sunroofs whilst vehicle is driving is strictly prohibited.
  4. Alcohol, smoking and illicit substances are strictly prohibited in vehicles. Alcohol is only permitted in licenced vehicles and stretch limousines.

11. Lost or Damaged Property

  1. Please ensure all property is removed from the vehicle at the end of the Reservation. If items are left inside, we may hold items at our depot. Delivery of lost items will incur hourly vehicle rates.
  2. We are not responsible or liable for any loss or damage to personal belongings in the course of a Reservation.

12. Privacy

  1. We take your privacy seriously and any information provided through our Website and/or Services is subject to our Privacy Policy. Contact: bookings@crownprestigelimousines.com.au

13. General Disclaimer

  1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied by law, including the Australian Consumer Law.
  2. Subject to law, all terms not expressly stated are excluded, and we will not be liable for special, indirect, or consequential loss or damage.
  3. Use of the Website and Services is at your own risk, provided on an “as is” and “as available” basis.

14. Limitation of Liability

  1. To the extent permitted by law, our total liability arising out of or in connection with the Services or these Terms will not exceed the total cost of the Services paid by you.
  2. We and our affiliates, employees, and agents shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages.

15. Jurisdiction

  1. The Services offered by us are intended to be viewed by residents of Australia. The exclusive venue for resolving any dispute shall be in the courts of Australia.

16. Governing Law

  1. The Terms are governed by and construed in accordance with the laws of Australia.

17. Severance

  1. If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms remain in force.

Crown Prestige Limousines Pty Ltd (ABN 82 161 475 243). Crown Prestige Limousines P/L can be contacted on 1300 965 915 or at bookings@crownprestigelimousines.com.au.